St. Louis’ history may be tied to westward expansion, but Wells Fargo, a bank known for pioneering business in the West, sees it differently.
"The Arch for us isn’t the gateway to the West," says Paul D. Kalsbeek, executive vice president for the southeast region of San Francisco-based Wells Fargo. "It’s the gateway to the East."
From a handful of people about eight years ago, Wells Fargo’s presence in St. Louis has grown to about 260 employees, with more than 1,000 in Missouri. The bank occupies an upper floor of the Interco Tower in Clayton and needs more space. Other St. Louis-area offices are in Chesterfield and St. Peters.
Wells Fargo has 1,943 employees in 69 Illinois communities, with the biggest concentrations in Chicago and Springfield.
But you won’t see the Wells Fargo name on a bank branch here. In contrast to other big banks that have dotted the area with retail branches in recent years, Wells Fargo is going after businesses and other wholesale customers.
Kalsbeek was among the first hires when Wells Fargo began developing a St. Louis office about eight years ago. At one point, part of the office was being run out of Larry Kirschner’s living room in Ladue. Kirschner, a senior vice president, helps companies manage their exposure to foreign currencies.
Kalsbeek, formerly with Commerce Bank, manages a group of bankers who focus on serving middle-market companies, which can include some of the area’s public corporations as well as private firms. When he started with Wells, Kalsbeek was the only commercial banking officer not based in one of Wells Fargo’s retail banks.
But he now has bankers under him who are developing similar offices in Kansas City; Nashville, Tenn.; Richmond, Va.; and Tampa, Fla. David E. Wilsdorf has taken over Kalsbeek’s role of developing relationships with businesses in eastern Missouri and Arkansas.
Wilsdorf, a regional vice president, said Wells Fargo’s style is to work directly with business owners to assess and meet their needs, whether it’s financing commercial real estate, advising on corporate finance or providing insurance or foreign exchange services.
"There’s no need to flash the name all over the place," Wilsdorf said. "Advertising doesn’t do much for us. Our business grows by knocking on doors."
Wells Fargo encourages its banking managers to work across disciplines to serve customers and cement their relationship with the bank, Wilsdorf said. The Clayton office has experts in insurance, commercial real estate, corporate finance and foreign currency in addition to commercial bankers.
Kevin Sullivan recently joined Wells Fargo from A.G. Edwards & Sons, where he worked in mergers and acquisitions. He will work with the bank’s customers on corporate finance.
Kalsbeek said he believes Wells Fargo is showing that there’s no need to open a branch or buy a local bank to break into the St http://paydayintime.com. Louis market, known for its conservative approach to business.
With the growth of the Internet and online banking, clients are used to conducting business remotely, he said. Wells Fargo has an Internet-based offering, called Commercial Electric Office, which customers can use to access any bank service over the Internet.
On the other hand, business customers want to have a personal relationship with their banker, which is why Wells Fargo is opening more offices outside its traditional territory.
"People like the fact that they can look us in the eye," Wilsdorf said.
Kalsbeek added: "Clients want to meet with decision-makers who know them. We represent our clients to the institution. If problems arise, we can act on them very quickly."
Ed Dickinson, chief financial officer for LMI Aerospace Inc. in St. Charles, has been dealing with people in the Wells Fargo organization here since the 1990s, when Norwest Corp. opened a small office in Clayton. Norwest later bought Wells Fargo and adopted its name.
Dickinson likes Wells Fargo’s Web-based cash management product, and he has developed a good relationship with the people here. He said it was a bit of a leap to consolidate more business with a bank that lacked a branch, but he seldom went to his previous bank’s building anyway.
"It was more of a mental leap to make this shift than a real issue," he said.
Robert M. Pratzel, chief financial officer of HOK Group Inc., said he was a little nervous at first about using a bank without a branch. "It was a gigantic leap of faith," he said.
The architectural firm uses Wells Fargo’s remote deposit technology to deposit the few checks that come through the office, and he’s formed solid relationships with the bank’s commercial lending and investment personnel. The bank’s technology also has facilitated HOK’s dealings with clients and banks overseas.
"It’s worked," said Pratzel, who recently signed HOK’s third agreement with the bank. "We’ve been thrilled."
In a way, opening an office in St. Louis is a return to Wells Fargo’s roots. The Overland Mail Co., a joint venture with three other express companies, had an office in St. Louis as early as 1888, when the company began offering ocean-to-ocean deliveries between San Francisco and New York. The companies had been delivering mail from St. Louis westward since 1858 with stagecoaches and the Pony Express.
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